1. INTRODUCTION 1.1 The parties to the contract are Pettastic (which is a trading name for the seller) referred to as “Pettastic”, “we” and “our” and the Buyer referred to as “the buyer” or “you” and identified on the order form. The “Agreement” reached between Pettastic and “the buyer” represents a legally binding Agreement. 1.2 Every effort will be made to ensure that the information contained within the Pettastic website is correct, is lawful and is kept up-to-date.
2. POSTAGE, PACKAGING & HANDLING
2.1 Pettastic values your custom, however small your purchase may be. Buyer is to select the correct postal cost at checkout, based on their sub total order value or other instructions. If the incorrect postage option is selected then items will be either dispatched at a slower postage service or your order maybe cancelled at our discretion. Postage rates within the UK (UK Postal codes only) at the time of publishing this Website are:
Postage & Packaging For all orders up to the value of £99.99 ADD £2.95* For orders £100 or more - FREE standard UK delivery *Any items displaying Heavy/Bulky product, postage will be charged at a flat rate of £6.95 (ADD at checkout) *You can choose to have your orders delivered next working day (special delivery or courier max 25kg) cost £6.95 ADD at checkout) Next day delivery - NOTE! some area's of the UK such as scottish highlands and islands may take longer.
2.2 Shipping rates for overseas (Northern Ireland only at present)
3. PRIVACY POLICY 3.1 Pettastic will at all times observe the requirements of the Data Protection Act 1998. Any personal information which we hold will be held securely in accordance with our internal security policy. We will not sell or transfer any of your personal information; the information that we hold will be for our own use or any of our other associated companies. The type of information we may collect from you will include:- Your name and address; your telephone number; your email address. At times you may recieve email newsletters from PetTastic or our other companies, you have the right to unsubscibe to these newsletters at any time.
4. HANDLING OF ORDERS
4.1 Pettastic aims to provide a fast and friendly service. We aim to dispatch all orders placed before 10:30am the same working day, orders placed after 10:30am will be dispatched the following working day (in stock items). If you have chosen Next day delivery and your order was placed before 10:30am, we aim to dispatch these orders the same working day. All orders are disptached Mon - Fri only. Next day delivery orders placed before 10:30am on a Friday will be delivered on the Monday, orders after 10:30am will be delivered on the Tuesday. If there is to be a delay with your order we will contact you again. Orders will generally be sent by 2nd Class mail, either Standard or Recorded Delivery. Larger items (i.e. those weighing above 1.5 kg) will usually be sent by Parcel Post or by Courier (usually 3–5 days). For next working day delivery orders must be placed by 10.30am (We are unable to guarantee next day delivery to some areas of the UK, please contact us for details). We regard a working day as Mon-Fri, Therefore Saturday delivery cannot be guaranteed. We will make every effort to deliver your order within the times specified, but we are not liable for any loss caused to you by late delivery.
5 DELIVERY TIMES
5.1 If you have any special delivery instructions, please contact us by email before placing your order, as any special instructions will need to be agreed between pettastic & yourself.
5.2 Items on the Website marked IN STOCK will normally be delivered within 3-5 working days of your order being placed and funds received being cleared for payment to Pettastic. (excluding january sales items see 10.1)
5.3 Items on the Website but NOT MARKED IN STOCK will normally be delivered within 28 days.
5.4 Items on the Website marked SPECIAL ORDER will normally be delivered within 28 days
6 RETURNS POLICY
6.1 The right to cancel will not apply when a product purchased from Pettastic has been especially ordered by Pettastic from another supplier for the Buyer on the Buyer’s instructions (special order) or where an item has been especially made up to the Buyer’s specification.
6.2 In the event that you wish to return an item, please contact us by email within 7 days of receipt of the item giving us the full details. We will then issue instructions for the Buyer to return the item. Items must be returned unused and complete within its original packaging to enable resale. upon receipt of the item(s) Pettastic will refund either the cost of the item in full or in part excluding P&P. We can not accept returns where Food or perishable items have been purchased
6.3 In the event that any item purchased from Pettastic fails to match our description of it on our Website we will be happy to offer you a refund in full including P&P
6.4 In the event that any item purchased from Pettastic has been found faulty or damaged in transit because of inadequate packaging by Pettastic please contact us by email within 48 hours of receipt of the item giving us the full details of the damage supported where possible by photographs. We will then give consideration to providing a full or partial replacement of the item.
6.5 In the event that any item purchased from Pettastic has been damaged in transit because of inadequate handling by the Deliverer please contact us by email within 48 hours of receipt of the item giving us the full details supported where possible by photographs. We will then contact the Deliverer on your behalf. In these circumstances we regret that we cannot offer a refund initially.
6.6 The Buyer will be responsible for the cost and the safe return of any item mentioned in Clause 6.2 above. All items returned must be received by Pettastic within 14 days of the date of their original delivery to the Buyer and must be returned to us in its original condition to enable resale.
6.7 Please quote the order number you have been given by Pettastic in ALL correspondence.
6.8 In the event that Pettastic is unable to supply your order within 28 days, Pettastic will notify you as soon as possible with the revised delivery date.
7. PAYMENT OPTIONS
.1 We accept credit / debit cards, PayPal account or Google checkout, Pay by card either online, email, post or over the phone
.2 We accept payment by cheque or postal order (uncrossed postal order prefered)
8 FORCE MAJEURE
8.1 Pettastic shall not be liable for any failure to perform its obligations where such failure is as a result of Acts of God (including earthquake, fire, flood, hurricane, storm or other natural disaster), terrorist activity, strike by mailing authority, Shipping agent, and/or Deliverer, and cessation by any supplier to supply Pettastic with the goods it markets
9. LAW AND JURISDICTION
9.1 This Agreement will be subject to English Law and any dispute will be held in an English court of law. 9.2 The Buyer’s Statutory Rights are unaffected.
10. JANUARY SALES ITEMS
10.1 Our sale will run from January 1st to January 31st 23:00hrs -08. Due to demand for some products included in the sale, we may not have these items in stock (although it may show in stock), we aim to delivery these items within 14-28 days
FREE Local delivery when you spend £10 or more, areas that may qualify are Tonbridge, Paddock wood, Headcorn, Maidstone, Marden, (Kent) More Information
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