Contact Us:
Updates: Due to business improvements we are currently closed from 5pm Tuesday 15th May until Tuesday 22nd May
Orders can still be placed online but will not be processed until Tuesday 22nd May. If you should need to contact us, please do so by email at pettastic@btinternet.com
You may place your order securely online, or if you wish you may place your order by phone. You are also welcome to raise your order online and then phone through your payment details. During the checkout process just select Telephone (Orders raised online helps us keep our costs down).
Due to the nature of our business, we are not always able to answer the phone, please leave a message stating the nature of your enquiry and we will get back to you as soon as we can.
For enquires or orders we can be contacted on:
Email : pettastic@btinternet.com
Call: 08444 874 181 (local call rate, calls to this number will be charged at only 4.9p a minute from a standard BT phone line)
Office hours: Mon - Fri 09:00 to 16:30 (answer machine all other times)
Sat and Sun (answer machine)
If you wish to return a product please see our Returns Page Here
We hope you can find the answers you are looking for on this page, but dont worry if you can't, just send us an email
Click on the following question's to view answers
Are all products listed on your website sold and dispatched by you?
Do you deliver outside of the United Kingdom?
Can my order be shipped to another address?
What are your delivery charges?
What Method of payments do you accept?
When will my order be dispatched?
I have not recieved any email notifications?
Are all products listed on your website sold and dispatched by you?
Some of the products listed are sold and dispatched by us, (on clicking the add to cart button the product will be added to the shopping cart on this website). Other products listed on this website are from highly reputable companies, (on clicking the add to cart button you will be diverted to their website to make your purchase).
At PetTastic we wish to become the number 1 source for innovative Pet Supplies, if we can't stock it, we shall show you someone who does.
Products sold & dispatched by us
Do you delivery outside of the UK? (United Kingdom)
No sorry, We only deliver to UK postal address. We are also unable to dispatch orders to postcodes starting JE or GY or to BFPO adresses
Can my order be delivered to another address
A: To help combat credit card fraud we generally only send orders to your registered card address. We may consider delivering to your work address but security checks will need to be carried out first. Please complete your order online as per normal entering your registered card address under billing address, then select delivery to 'Place of work' You can then enter your place of work delivery address.
Special offer discounts are only available for online orders. We cannot offer these discounts for phone orders due to the extra work involved with phone orders.
We are a family run business and pet lovers, which means you get a great service from people who care.
You will find our charges are very reasonable.
Our Delivery charges are based on your order weight, your delivery zone & how soon you require your order, you simply select your delivery option at the checkout.
Full details about our Delivery costs can be found here DELIVERY COSTS>>>
If you live within our designated local area, postage is reduced, see below
Boughton Monchelsea, Chart Sutton, Harrietsham, Headcorn, Horsmonden, Lenham, Linton, Marden, Sissinghurst, Staplehurst, Sutton Valance then delivery will be reduced. Area's are in the Tonbridge & Maidstone area's of Kent, Please give us a call or send us an email for more info
You can purchase items online via the secure server (SSL 128bit encrypted), or you can place an order via the telephone
What methods of payment do you accept
We can accept payments by credit/debit card securely online or by telephone, we also accept cheque or postal orders. To keep our cost down we have stopped accepting paypal
I would like to pay online with my credit/debit card
Once you have added your chosen item(s) to your shopping basket and selected the appropriate delivery charge, simply click on the CHECKOUT button, complete the required fields, then select the button marked 'Pay by debit/credit card' you will then be able to pay through the Sage Pay secure payment server (formally Protx). Cards accepted Visa, Visa Electron, Delta, MasterCard, Solo & Maestro.
Secure payments by
Card transactions are completely 100% safe, we & nobody else will get to see your card details as when come to make your payment you will be transferred to a 100% secure server at Sage Pay (formally known as Protx) you will then be able to make your payment via debit/credit via their encrypted 128bit SSL secure server. Not Sure!! just look for the padlock logo at the top of your web browser window when making your payment
Once again, for all online orders we never get to see your card details and all online transactions are 100% secure.
Standard Delivery Service:- We aim to dispatch these orders within 2 working days and will generally be sent via royal mail 1st/2nd class or parcel post, these orders should arrive in 2-7 working days after dispatch.
Guaranteed Delivery Service:- We aim to dispatch these orders the same or next working day, these orders will generally be sent via Royal Mail, Parcelforce or Yodel courier, and should arrive in 1-3 working days after dispatch. (* Zone 2 & 3, 2-4 working days)
-
Orders are processed, dispatched & delivered Mon-Fri only, Next day delivery is Mon – Fri only.
Please allow up to 10 working days for your order to arrive before contacting us, particularly during busy times, Bank Holidays, Christmas etc...
My order has not arrived?
We are sorry to here you order has not arrived. If your order was sent via royal mail and nobody was at home to receive the order and it could not be left, a calling card should have been left. Please contact your local post/sorting office in the 1st instance. Please allow up to 10 working days for your order to arrive before contacting us, particularly during busy times, Bank Holidays, Christmas and new year etc... If your order was a next day delivery order; some areas of the UK Zone 2 & 3, such as Northern Ireland, Scottish highlands and islands and bfpo addresses may take longer than 24 hours to delivery.
If nobody was at home to receive the order an attempted delivery card should have been left. Please follow the instructions on the card. If in doubt please contact us right away
We are not at home during the day?
We understand that many of our customers work during the day and are not able to be at home to receive their order. If you require your order to be sent to your work please see the Question "Can my order be shipped to another address" . You could always leave a note on your property for your order to be left somewhere you feel is safe and preferably dry on your property, e.g. porch or garage. If you choose to have your order left on your property this is at your own risk. We cannot be held liable for orders left at your property at your request.
If nobody is available to receive your order the Courier/Royal Mail should leave a calling card informing you of an attempted delivery. You should ring the number on the card to arrange redelivery where available; if not available you can collect your order from your local Royal Mail/ courier depot.
It is the buyer’s responsibility to collect items where an attempted delivery has been made. Orders returned to us as uncollected will be refunded for the cost of the items on the order, but minus the actual shipping charges. You can ask for the items to be reshipped but another shipping charge will become payable.
I placed an order but have not recieved an email notification about my order
When you placed your order you would have been asked to enter an email address, if you left this blank or filled it out incorrectly, we will be unable to send email responses to you.
How do I return something (non faulty items)
Please see our Returns Page Here, follow the instructions on this page. .You will need to provide your order number and the reason for the return, once your email has been recieved, we will then issue you with a Return reference number and return instructions. We are unable to process returns by phone. all returned items will need to be returned unopened and in their original condition to enable resale.
We are very sorry to hear your item is faulty, please email us with more details
No sorry
Email; Info@pettastic.co.uk (we aim to respond within 4hrs during normal working hours)
Correspondences to- PetTastic Headcorn Road Staplehurst Tonbridge TN12 0BU
Registered office; PetTastic, Headcorn Road Staplehurst Kent TN12 0BU
